Get back to a working device,billing state, and support path fast.

Reinstall or download again

Reinstall or download again

1. Download the current Windows app from the public download page.
2. Install the app again if this device needs a clean reset.
3. Return here if you still need activation, billing, or support recovery.

Reinstall Windows app

Go straight to the current installer and the clean reinstall path when this device needs a fresh setup.

Use this path when you need a clean Windows install, a fresh installer, or a clear activation handoff.

Recover activation and account access

Recover activation and account access

1. Open your account if you need another activation code or a new sign-in link.
2. Pair the device again if the current activation path expired.
3. Return to the Windows app and finish the last setup step before connecting.

Restore activation and access

Use your activation code first. Use account recovery only when you need to restore access.

Use your activation code first. Use account recovery only when the code path is no longer available.

Recover billing and refunds

Recover billing and refunds

1. Open Billing if you need to start, retry, or cancel a purchase.
2. Open your account if you already bought a plan and only need billing access restored.
3. Use support for 30-day refund requests or billing issues that need human review.

Fix billing, cancellation, or refunds

Find the paid plan path, billing recovery, cancellation help, and the 30-day refund route from one place.

Keep checkout and post-purchase management separate: buy on Billing, recover billing state from your account and support surfaces.

Export evidence before contacting support

Export evidence before contacting support

1. Open Help in the Windows app and save the support file.
2. Review the public status page before escalating a connection issue.
3. Send the saved support file to RavenVPN through email or ticket support.

Export diagnostics and contact support

When a connection still fails, save the support file, confirm public status, and send the right evidence.

Support moves faster when the app state, connection path, and update state are captured first.